Few industries have been impacted by COVID-19 like the hotel industry. As the virus spread, and confusion along with it, nobody was sure exactly what to do. We spoke with a handful of hotel owners and operators to find out how they handled what turned out to be an unprecedented summer.
On March 16, as France announced its COVID-19 lockdown, the C.O.Q. Hotel in Paris closed its doors. Thing is, not every hotel is meant to be closed. A city hotel like C.O.Q. is meant to welcome guests day and night through the workweek, weekends, and holidays. There was no precedent. “We aren’t supposed to cut off the water or electricity,” explained manager Florian Bitker. “We don’t even have a secure front door.”
In the midst of the global pandemic, stories of stranded travelers, aborted trips, and international uncertainty abound. Based in Manila, our French editor Manon Tomzig describes getting out from under a harsh lockdown in the Philippines only to wind up a trapped tourist in France.
For the fifth edition of our Staying Small series we look to Spain, the land of tapas, where small hotels throughout the country combine to create a vision of hospitality that’s notable for its clear-eyed focus and lack of pretension.
As hotels reopen, it’s crucial that you know what steps they’re taking to increase cleaning protocols and implement social-distancing measures. That’s why we’re launching a new program to keep you informed about how our hotels are ensuring the safety of guests and staff.
When COVID-19 grounded the travel industry earlier this year, we were in the process of adding a slew of terrific hotels to our selection. You might not be able to visit any of them for a while, but we figured you’d still like to see the ones we’re most excited about.