{"id":74847,"date":"2020-10-21T23:45:57","date_gmt":"2020-10-22T03:45:57","guid":{"rendered":"https:\/\/magazine.tablethotels.com\/en\/?p=74847"},"modified":"2023-03-29T10:49:32","modified_gmt":"2023-03-29T14:49:32","slug":"unprecedented","status":"publish","type":"post","link":"https:\/\/magazine.tablethotels.com\/en\/2020\/10\/unprecedented\/","title":{"rendered":"Unprecedented"},"content":{"rendered":"

In an industry as severely impacted by the global health crisis as any, hoteliers have had to drastically readjust their normal operations to fit the moment. While many have now reopened with new protocols in place, others \u2014 at the height of the pandemic \u2014 found their businesses transformed from hotels into something else entirely. Among those was the C.O.Q. hotel in Paris, which opened its doors to healthcare workers assisting a local hospital.<\/em><\/strong><\/p>\n

As he welcomes us to his hotel in late August, the manager of the C.O.Q. Hotel<\/a> warns us of the mess we\u2019re about to encounter. \u201cA closed hotel is a bit sad,\u201d sighs Florian Bitker. We enter to see a few tables shunted to the side. Packages and cardboard boxes sit here and there around the lobby. The silence makes for a strange stillness \u2014 in any other time, this place would be bustling. And yet, it\u2019s still recognizable for the elegant boutique hotel that it is. You\u2019d never know that, just a few months ago, it served as a makeshift bunker on the frontlines of a battle against the pandemic.<\/p>\n

On March 16, 2020, faced with a wave of COVID-19 cases overwhelming the country, France announced its lockdown measures: a general quarantine that was then among the most severe in Europe. The C.O.Q. Paris closed its doors to guests the same day. For the Bitker, leaving wasn\u2019t so easy.<\/p>\n

\u201cIt took a good week to fully shutdown,\u201d he explains. \u201cA hotel is not meant to be closed.\u201d To his point, a city hotel like C.O.Q. is meant to stay perennially open, welcoming guests day and night through the workweek, weekends, and holidays. There was no precedent for the logistics of the process. \u201cWe aren\u2019t supposed to cut off the water or electricity,\u201d says Bitker. \u201cWe don\u2019t even have a secure front door.\u201d<\/p>\n

It was the first of a thousand unprecedented hurdles. The next would be even more trying.<\/p>\n

\"C.O.Q.\"
Neighbors donated homemade meals to feed the new guests and sparse staff.<\/figcaption><\/figure>\n

March 27: Preparing for Battle<\/h4>\n

The C.O.Q. wouldn\u2019t stay closed for long. Located in Paris\u2019 13th arrondissement, the hotel sits on a small avenue just off a major boulevard, one tellingly named Boulevard de l’H\u00f4pital. Ten minutes from C.O.Q. along that road is Piti\u00e9-Salp\u00eatri\u00e8re \u2014 the largest hospital in Europe. Not far from is another hospital, a smaller, private clinic.<\/p>\n

The country had been in quarantine for little more than ten days when, on the evening of March 27th, Florian Bitker received a call from the latter. \u201cThey had just opened five intensive care units in four days and were waiting for the arrival of around twenty voluntary caregivers en route from Le Havre [a city in France\u2019s Normandy region], but they didn\u2019t know where to accommodate them.\u201d<\/p>\n

The hotel manager places a quick call to his boss. The owner of the C.O.Q. doesn\u2019t hesitate. The C.O.Q. will reopen. But welcoming American tourists and housing healthcare workers requisitioned to fight against a highly contagious virus are two very different missions.<\/p>\n

\u201cI couldn\u2019t call back the hotel staff and risk endangering them,\u201d explains Bitker, \u201cIt could only be volunteers.\u201d Opting for a small staff with the most experience possible, Bitker, then in quarantine, returns to the hotel himself along with two managers. As far as reinforcements, they all bring their spouses.<\/p>\n

\"C.O.Q.\"
Left: Children sent drawings to raise guests’ spirits. Right: Florian Bitker, manager of the C.O.Q H\u00f4tel.<\/figcaption><\/figure>\n

A group of six, they find themselves develop health protocols all on their own in advance of he arriving caregivers. \u201cWe had no idea how to proceed. Healthcare workers know how to protect themselves, how to wash their hands, the protocols. That\u2019s their job. It\u2019s not ours,\u201d says the hotelier. \u201cWe had to obtain hand sanitizer and masks at a time when none were available. And we had to figure out a way for the hotel workers and the caregivers to avoid crossing paths.\u201d<\/p>\n

Guided by advice from relatives working in healthcare, Bitker sets his own health protocols as best he can. The hotel is redrawn and precise rules are put in place. Caregivers and the hotel team will use separate entrances. Specific walkways are established within the common areas. Four floors are reserved exclusively for healthcare staff, while the ground floor will be occupied by the managers and their spouses. Meanwhile, the caregivers will disinfect their own spaces and laundry will go into large, airtight garbage bags. Bitker gets in touch with the hotel\u2019s regular laundry service \u2014 they agree to open their doors and join the battle.<\/p>\n

\"C.O.Q.\"
Thank you notes left at the hotel by the caregivers.<\/figcaption><\/figure>\n

March 29: The Reopening<\/h4>\n

On Sunday, March 29, 2020, caregivers arrive at the hotel. They\u2019re a group of about twenty young women and one man, between the ages of 20 and 30. \u201cThey were lovely, extremely nice people. They didn’t have any idea what to expect,\u201d remembers Bitker. But the next day, the hotelier realizes that they\u2019ll need more than just accommodation. \u201cWhen they got home around 9 p.m. they had nothing to eat, restaurants were closed and supermarket hours were limited due to the lockdown.\u201d<\/p>\n

So he picks up his phone and calls all his suppliers. From food to bath products, everyone who can open \u2014 in whatever capacity \u2014 wants to help.<\/p>\n

\u201cThe next day, trucks full of coffee, pastries and soaps pulled up to the hotel.\u201d<\/p>\n

Based in Versailles, the hotel owner stayed active, too. “Every Monday, he went around to his neighbors, who provided all salads, pasta, gratins and all kinds of dishes to send to the caregivers.” Children participated, too, drawing pictures to decorate the walls of the hotel and lift the spirits of those working and sheltering within.<\/p>\n

\u201cPeople really wanted to help,\u201d says Bitker, who also mentions the support from the neighborhood around the hotel. He smiles. \u201cAfter seeing one of our photos on Instagram, a local resident organized a food drive. We got so much food we had to turn all the fridges back on.\u201d<\/p>\n

The collective effort doesn\u2019t stop there. Uber drivers get in on the action, too. Learning about the situation as they drive the director home, many of them offer their services. \u201cEvery morning, there were cars stationed in front of the hotel waiting for caregivers to drive them to the hospital.\u201d<\/p>\n

\"C.O.Q.\"
A daily menu and meal, based on donations.<\/figcaption><\/figure>\n

Life Goes On<\/h4>\n

For health reasons, caregivers couldn\u2019t have access to the kitchen. Food prep fell then to the hotel managers and their spouses who, taking turns sleeping on site, organized breakfast as the kitchen might for ordinary customers. For the rest of the meals, they develop a room service system: they draw up the daily menu according to what\u2019s been donated, share it on a WhatsApp group, and allow the caregivers to call down to reception with their orders.<\/p>\n

In order not to infect their loved ones, most of the caregivers decide not to make the trip home to Le Havre when they have time off, remaining in Paris for the duration of their mission. The hoteliers are the only people they see outside the hospital. \u201cThey came home looking defeated, extremely tired,\u201d recalls Bitker, \u201cthey needed to talk, to vent. They would sit in the lobby entrance \u2014 we kept our distance, we all wore masks \u2014 and they told us about their days. In Paris, it was a disaster. People were dying in their arms all day, and most had never seen death before. It wasn\u2019t their job. Some had been working in orthopedics before this.”<\/p>\n

In the midst of so much tragedy, they also share what good news they have, the recoveries. \u201cWe had some great moments,\u201d smiles Bitker. \u201cWe were very united. Instead of the usual atmosphere of a four star hotel, it felt like a home.\u201d<\/p>\n

Six weeks later, the number of infections is down sharply, hospitals are gradually emptying, intensive care units are closing, and the caregivers return home.<\/p>\n

The C.O.Q. hotel turns off its lights again.<\/p>\n

\"C.O.Q.\"
C.O.Q.’s latest offering: a luxury room integrated into a Volkswagen RV \u2014 with a surprise destination.<\/figcaption><\/figure>\n

The C.O.Q. Today<\/h4>\n

The C.O.Q. hotel will reopen its regular doors soon. In the meantime, it had found at least a partial solution. Even before the pandemic, Bitker was tinkering with an unconventional idea \u2014 one that happened to come to fruition just before the chaos hit. The idea is something like a motorhome for the luxury hotel set. And it certainly comes in handy now. A luxury room integrated into a Volkswagen RV, two rolling rooms are available for one-night bookings, with an activity included in the rate. Guests hop on in Paris and a hotel staff member drives them off \u2014 where to is a surprise. The location might be a vineyard, a golf course, or a historic site. Upon arrival, the hotel staff departs in another car and leaves the guests to their own devices, which include a kitchen stocked with champagne and a pre-prepared dinner.<\/p>\n

Written by Manon Lemoine Tomzig, journalist and French editor for Tablet Hotels.<\/em>
\n

<\/div>\n

\"COQ\"<\/a><\/p>\n

 <\/p>\n

C.O.Q. Hotel<\/h2>\n

 <\/p>\n

Tablet is your source for discovering and booking the world\u2019s most extraordinary hotels \u2014 places where you\u2019ll find a memorable experience, not just a room for the night.<\/p>\n

When it’s time again to travel, if you’re considering a trip to Paris, be sure to consider staying at the C.O.Q. Hotel<\/a>, located in the 13th Arrondissement (Gare D’Austerlitz).<\/p>\n

<\/div>\n","protected":false},"excerpt":{"rendered":"

On March 16, as France announced its COVID-19 lockdown, the C.O.Q. Hotel in Paris closed its doors. Thing is, not every hotel is meant to be closed. A city hotel like C.O.Q. is meant to welcome guests day and night through the workweek, weekends, and holidays. There was no precedent. \u201cWe aren\u2019t supposed to cut off the water or electricity,\u201d explained manager Florian Bitker. \u201cWe don\u2019t even have a secure front door.\u201d<\/p>\n","protected":false},"author":21,"featured_media":74852,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3670],"tags":[3271,3642,3671,3210,3668,3654],"thb-sponsors":[],"class_list":["post-74847","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pandemic","tag-france","tag-hotel-spotlight","tag-pandemic","tag-paris","tag-road-to-recovery","tag-travel-in-place"],"acf":{"new_subtitle":"A Hotel in Paris Was Never Meant to Close","property_id":[{"id":"8029"}]},"yoast_head":"\nA Hotel in Paris Was Never Meant to Close \u2014 The Agenda by Tablet Hotels<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/magazine.tablethotels.com\/en\/2020\/10\/unprecedented\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Hotel in Paris Was Never Meant to Close \u2014 The Agenda by Tablet Hotels\" \/>\n<meta property=\"og:description\" content=\"On March 16, as France announced its COVID-19 lockdown, the C.O.Q. 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