{"id":83457,"date":"2022-03-16T14:12:15","date_gmt":"2022-03-16T18:12:15","guid":{"rendered":"https:\/\/magazine.tablethotels.com\/en\/?page_id=83457"},"modified":"2022-03-18T14:02:25","modified_gmt":"2022-03-18T18:02:25","slug":"help-contact-us","status":"publish","type":"page","link":"https:\/\/magazine.tablethotels.com\/en\/help-contact-us\/","title":{"rendered":"Our travel specialists are here to assist you."},"content":{"rendered":"<p class=\"introtext\">Tablet puts the ease and romance back in travel. When you book a hotel with us, you don&#8217;t just get a confirmation, you get an ally by your side on every step of your journey. Not literally by your side, though. That would be weird.<\/p>\n<p class=\"introtext\">Our U.S. office hours are Mon-Fri 7am-8pm &amp; Sat-Sun 9am-6pm EST. Our Singapore office is available Mon-Fri 8am-5pm SGT.<\/p>\n"},"excerpt":{"rendered":"<p>Tablet puts the ease and romance back in travel. When you book a hotel with us, you don&#8217;t just get a confirmation, you get an ally by your side on every step of your journey. Not literally by your side, though. That would be weird. Our U.S. office hours are Mon-Fri 7am-8pm &amp; Sat-Sun 9am-6pm&hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-83457","page","type-page","status-publish","hentry"],"acf":{"accordion_panels":[{"accordion_panel_title":"I have a special request, can you help?","accordion_panel_content":"<p class=\"faq\">And how! We've seen it all. Here are just a few special requests we've fulfilled over the years:<\/p>\r\n\r\n<p class=\"faq italic-list\"><em>We're traveling with another couple but we DO NOT want our room to be next to theirs. You understand.<\/em><\/p>\r\n\r\n<p class=\"faq italic-list\"><em>This reservation is a surprise gift for my daughter, can I pay for it in advance?<\/em><\/p>\r\n\r\n<p class=\"faq italic-list\"><em>What kind of headboard does the bed have? I plan on using handcuffs and I need something to attach them to.<\/em><\/p>\r\n\r\n<p class=\"faq italic-list\"><em>We're a family of 2 adults, 4 kids, and 1 mother-in-law. Is there a hotel room that can fit us all?<\/em><\/p>\r\n\r\n<p class=\"faq italic-list\"><em>High floor, away from the elevator (but not too far), hypoallergenic pillows, early check-in, and late check-out. Please!<\/em><\/p>\r\n\r\n<p class=\"faq italic-list\"><em>Can you ask the hotel to put a picture of a llama on the bedside table?<\/em><\/p>\r\n\r\n<p class=\"faq italic-list\"><em>I'm allergic to perfume, can you make sure the hotel doesn't use any scented products in my room? I also hate the color red.<\/em><\/p>"},{"accordion_panel_title":"Why should I book with you instead of Expedia or a traditional travel agent?","accordion_panel_content":"<p class=\"faq\">That's our favorite question. Here's why:<\/p>\r\n\r\n<ul>\r\n \t<li class=\"faqlist\">Curation: For over 20 years we've scoured the earth to find hotels that stand out for their style, service, and personality, regardless of price. We handpick the places where you'll get a memorable experience, not just a room for the night \u2014 and now we\u2019re the official hotel selection of the MICHELIN Guide.<\/li>\r\n \t<li class=\"faqlist\">Rates: We have the best rates online and discounts at hotels that *never* go on sale. Our team can help you locate deals and special offers and answer any questions about rate policies. And if you happen to find a lower rate elsewhere we'll match it and give you 6 months of Tablet Plus, absolutely free.<\/li>\r\n \t<li class=\"faqlist\">Service: Our Travel Specialists are the best in the industry. We're a well-traveled team with years of experience recommending destinations and hotels, arranging special requests, modifying reservations, dealing with hiccups or last-minute emergencies, and making sure your trip goes as smoothly as possible.<\/li>\r\n \t<li class=\"faqlist\">Tablet Plus: For just $99\/year, Tablet Plus members receive VIP treatment at hundreds of participating Plus hotels, with perks like room upgrades, free breakfast, late check-out, airport transfers, spa credit, and more.<\/li>\r\n \t<li class=\"faqlist\">Style and Substance: The Tablet staff is diverse, dedicated, and well-dressed, and our website and iOS App are a joy to use. Unlike our competitors, we focus only on hotels \u2014 not hotels, cars, planes, and cruise ships. From inspiration to confirmation, our passion for hotels and hospitality is clear.<\/li>\r\n<\/ul>"},{"accordion_panel_title":"What if I just want to get away?","accordion_panel_content":"<p class=\"faq\">Helping people escape is our specialty! Just give us a date range, a rough budget, and a vague sense of where you're looking to go (i.e. beach, golf course, mountains, private island, desert cave, remote wilderness) and we'll send back some hotel options perfect for your getaway. Wait, you're not on the run from the law, right?<\/p>"},{"accordion_panel_title":"Do you match rates?","accordion_panel_content":"<p class=\"faq\">You betcha! If you find a lower rate elsewhere- and it meets all the terms &amp; conditions - we will match the price and give you 6 months of Tablet Plus as a reward. To enter a rate request match, contact us or look for the text that says 'Best prices guaranteed.' on the hotel's page and click it to enter your information and view the terms &amp; conditions.<\/p>"},{"accordion_panel_title":"How can I modify a reservation?","accordion_panel_content":"<p class=\"faq\">If you would like to change a current reservation, you need to rebook it as a new reservation and then cancel the original. This will guarantee that there is a record of the change in your account. Follow this procedure:<\/p>\r\n\r\n<ol>\r\n \t<li>Check the \"Cancellation Policy\" and \"Rate Rules\" of your original reservation, to ensure that you are not within the penalty time period indicated.<\/li>\r\n \t<li>Make a new reservation - be sure to sign in during the process in order to access your previously saved profiles.<\/li>\r\n \t<li>Upon receiving confirmation of your new reservation, proceed to cancel your original reservation.<\/li>\r\n<\/ol>\r\n<p class=\"faq\">Be sure to make your new reservation first and then cancel your original, so that you don't lose your space in the hotel. If you have trouble finding availability or the same rate for your new dates, please contact customer service for assistance.<\/p>"},{"accordion_panel_title":"Who charges my card?","accordion_panel_content":"<p class=\"faq\">The hotel charges your card in their currency for your stay per the terms of the rate you choose. Tablet charges your card only for Tablet Plus membership fees.<\/p>"},{"accordion_panel_title":"Do you save my card?","accordion_panel_content":"<p class=\"faq\">Since the hotel charges your card (Tablet charges your card only for Tablet Plus membership fees, not for bookings) we need to be able to send your billing information securely to the hotel. When you provide your credit card information to us it is converted to an encrypted \"key\" and is not stored with us. When hotels receive the reservation they need to provide their own verified account information in order to decrypt your information. Most booking sites do not take the extra steps to do this.<\/p>"},{"accordion_panel_title":"Can I book for multiple people?","accordion_panel_content":"<p class=\"faq\">Absolutely. The reservation process has an area for guest information on the checkout page, simply enter the guest name that is paired with the room type chosen.<\/p>"},{"accordion_panel_title":"Do I need to be a member to book?","accordion_panel_content":"<p class=\"faq\">No. Anyone can book on Tablet. When you see any reference to 'members' it is referring to Tablet Plus members (<a href=\"https:\/\/www.tablethotels.com\/en\/tablet-plus\">more on that here<\/a>). Once you make a booking you will need to create a password in order to view and\/or cancel your reservation.<\/p>"},{"accordion_panel_title":"Can I book multiple rooms?","accordion_panel_content":"<p class=\"faq\">You can book up to 4 rooms in a single checkout by using the room selector. Different room types can be combined but if you wish to book 5 or more, please contact us as a discounted rate may be available.<\/p>"},{"accordion_panel_title":"My credit card was rejected, now what?","accordion_panel_content":"<p class=\"faq\">If you are using a valid card, make sure that the expiration date of your credit card is after the departure date which you are attempting to book. Your credit card number must be entered in consecutive numerals; do not include \"spaces\" or \"-\". Also, be sure to check that there are no blank spaces at the end of the credit card number. Your card must be valid and accepted by the hotel.<\/p>"}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Our travel specialists are here to assist you. &#8212; Tablet Hotels | The Magazine<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/magazine.tablethotels.com\/en\/help-contact-us\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Our travel specialists are here to assist you. &#8212; Tablet Hotels | The Magazine\" \/>\n<meta property=\"og:description\" content=\"Tablet puts the ease and romance back in travel. When you book a hotel with us, you don&#8217;t just get a confirmation, you get an ally by your side on every step of your journey. 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